Frequently Asked Questions: Free Government Phone Service
Get answers to the most common questions about free phone service, Lifeline, ACP, and government assistance programs.
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General Questions
What is the Lifeline program?
Lifeline is a federal program that provides a monthly discount on phone or internet service for eligible low-income households. It helps millions of Americans stay connected to jobs, family, and emergency services.
Key Benefits:
- • Up to $9.25/month discount on phone or internet service
- • Available in every state, territory, and on Tribal lands
- • No contracts or credit checks required
- • Can be combined with other government assistance
What is the Affordable Connectivity Program (ACP)?
The ACP offers an additional monthly discount on internet service for qualifying households. It can be combined with Lifeline for even greater savings.
Key Benefits:
- • Up to $30/month discount on internet service
- • Up to $75/month on Tribal lands
- • One-time device discount available
- • Can be combined with Lifeline benefits
Eligibility & Application
Who qualifies for free phone service?
Eligibility is based on income or participation in government assistance programs like SNAP, Medicaid, SSI, or Federal Public Housing Assistance. See our Eligibility page for complete details.
Income-Based:
- • Lifeline: 135% of Federal Poverty Guidelines
- • ACP: 200% of Federal Poverty Guidelines
- • Family of 4 can earn up to $60,000/year
Program-Based:
- • SNAP (Food Stamps)
- • Medicaid
- • SSI
- • Section 8 Housing
How do I apply?
Check your eligibility, gather required documents, choose a provider, and apply online or through your provider. Most people are approved instantly.
Application Steps:
- 1. Check your eligibility (takes 2 minutes)
- 2. Gather required documents
- 3. Choose a provider in your area
- 4. Apply online or through provider
- 5. Get approved and receive your free phone
Can I get both Lifeline and ACP?
Yes, eligible households can receive both benefits for maximum savings. Many providers offer bundled plans that combine both programs for even greater discounts.
Service & Troubleshooting
What if I lose my phone?
Contact your provider immediately. Most offer free or discounted replacements for lost or damaged phones.
What to do:
- • Contact your provider's customer service
- • Report the loss immediately
- • Request a replacement phone
- • Most providers offer free replacements
Can I switch providers?
Yes, you can switch providers once every 30 days if you find a better option that better suits your needs.
Switching Process:
- • Research new providers in your area
- • Contact your current provider to cancel
- • Apply with the new provider
- • Keep your phone number (porting available)
Is there a credit check?
No, there are no credit checks required to qualify for these programs. Approval is based on income or program participation, not credit history.
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